Frontliner - Banking

Join Bank Resona Perdania as a Frontliner - Banking and become the face of our customer service excellence. In this dynamic role, you will engage directly with clients, providing tailored banking solutions, resolving inquiries, and fostering long-term relationships.

Based in Jakarta Pusat, you'll be part of a team that values innovation and customer satisfaction. Utilizing tools like Salesforce and Bank Resona's proprietary CRM system, you'll handle transactions, manage accounts, and ensure seamless banking experiences for our clients.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Assist clients with banking transactions, account management, and product recommendations.
• Utilize Salesforce and Bank Resona's CRM system to manage client interactions and maintain accurate records.
• Collaborate with the banking team to ensure smooth and efficient service delivery.
• Stay updated with banking products and services to offer tailored solutions to clients.
• Maintain a high level of professionalism and confidentiality in all client interactions.
• Participate in team meetings and training sessions to enhance service standards.
• Contribute to the bank's customer satisfaction surveys and feedback mechanisms.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service or banking frontline roles.
• Strong communication and interpersonal skills.
• Familiarity with banking products and services.
• Ability to work under pressure and meet tight deadlines.
• Basic computer literacy with proficiency in Microsoft Office Suite.
• Proven track record of delivering excellent customer service.
• Ability to work both independently and as part of a team.
• High school diploma or equivalent.

🛠️ Keahlian

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